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The process depends on where you live and what ID you hold — we’ll guide you through every step.

If you hold two Israeli IDs: you can complete the whole process online in about 5–10 minutes by registering on the portal. Once your details are reviewed and approved, we’ll send a digital document for you to sign online.

If you hold other IDs: start the process online, then one of two things happens. If you’ve already met an Israeli lawyer who has seen your IDs, they can complete a verification form for us; we’ll then send you a Beneficiary Declaration to sign and return. If you haven’t met an Israeli lawyer, we’ll meet you face to face — either at our Ramat Gan or Jerusalem offices, or with one of our representatives worldwide. Once we’ve met, your account is typically open within 48 hours.

Two government-issued photo IDs. If you’re transferring funds from a business entity or trust, additional ID documents will be needed. Our onboarding team will let you know exactly what’s required for your situation.

If you have two Israeli IDs, the registration process is fully online. If not, we’ll need to meet you in person — either at our Jerusalem or Ramat Gan offices, or with one of our KYC representatives overseas.

In the online portal (desktop or mobile app), open the menu and select Our Bank Details. You’ll find the wire information you need to give to your bank, with an option to download the details as a PDF.

No — accounts can only be opened in one person’s name. You can, however, set up a Power of Attorney (POA) to grant someone else access to your account. Even with a POA, the account remains in your sole name.

FATCA stands for the Foreign Account Tax Compliance Act — it’s a foreign-tax declaration form that all clients of financial institutions must complete. We can’t open an account without it.

Yes — if you hold a US Social Security Number, are a US citizen, or hold a US passport or Green Card, you must select that you are a US tax resident on the FATCA form, regardless of whether you currently pay US tax.

By wire transfer. Once your account is open, the wire instructions are in the portal under Our Bank Details — available on any page of the menu. You can give those details to your bank, or download them as a PDF.

Generally we receive funds the next business day, though this depends on factors outside our control. After we receive them, the bank may need additional time to clear them before they’re available to convert.

Yes. If the joint account is not in the name of a husband and wife, we may ask for additional supporting documents.

When funds arrive, they show in the portal as pending. Once the bank has cleared them, you’ll receive a confirmation email and the funds will become available to convert.

Yes, but please consult your account manager first to discuss eligibility and the supporting documents we’ll need. Funds from a first-degree relative are generally accepted; funds from a friend or unrelated party are more complex and may not be accepted by our bank.

Yes. There are countries we cannot accept funds from or send funds to, plus other restrictions for associated jurisdictions, and these can change. If in doubt, check with your account manager. See Section 15 of our Terms and Conditions for the current list of higher-risk countries and territories.

Once the funds arrive and clear in our US account, they’ll be visible in the IsraTransfer portal. From there you convert them to shekels and transfer to your chosen beneficiary — the same flow as any other transfer.

No — you can only convert money that has been received and cleared by the bank. Anything shown as available in the portal is ready to convert.

The beneficiary name is IsraTransfer Ltd. — always. When funds arrive, our bank receives a SWIFT message detailing the sender’s name and address, the sending bank, and the amount. If someone is sending on your behalf, let your account manager know in advance so we can allocate the incoming funds to your account. If IsraTransfer is not listed as the beneficiary, the funds may be delayed or returned.

Generally one to two business days, though every case is different. We recommend having your documents pre-approved before you send funds, to avoid delays.

It depends on the transaction and your situation. Typically we need documents that verify the source of your funds — for example a tax return, property sale contract, investment savings statements, or a CPA letter. Your account manager will tell you exactly what’s needed.

To comply with banking regulations designed to prevent money laundering and ensure transparency. As a regulated financial-services provider, we’re required to verify where funds originate.

Log in to the IsraTransfer portal — on desktop or in our mobile app — and choose Convert from the side menu. Pick the currency you want to sell and buy. You’ll get a live quote, which you can accept or refresh for an updated rate.

The rate we display already includes our margin and is based on the mid-market rate at the time of the trade. You can check the current mid-market rate at sites like xe.com.

Client Portal trading: Monday–Thursday 09:00–20:00 IST, Friday 09:00–12:30 IST.
Telephone trading: Monday–Thursday 09:00–18:00 IST.

There is no trading on Sundays.

Yes. We email a copy of every trade confirmation after the trade completes, and you can view and download confirmations from the portal at any time.

No. Once a conversion has been confirmed, it cannot be cancelled.

It’s the rate at which banks trade between themselves. Individuals can’t trade at this rate, but our aim is to get yours as close to it as possible.

The official representative exchange rate published by the Bank of Israel. It’s posted on their website Monday to Thursday at 15:30 (UTC+02:00) and Friday at 12:15. It represents the interbank rate at that exact moment. The interbank rate fluctuates every few seconds, so the actual rate can differ minutes or hours after the Sha’ar Yatzig is published.

Once your documents have been approved and the funds cleared, the wire instructions are under Our Bank Details in the portal. You then contact your bank to initiate the transfer. Some clients can complete the whole process online; others prefer to call their bank.

Yes — you can make payments to a third party. Supporting documents may be required, and there are situations where we cannot complete the transfer. Please discuss any third-party payment with your account manager before initiating it.

Regulation requires us to report every transfer with the recipient’s ID details. For payments to a vendor we also have to verify their tax status — that’s why we may ask for an invoice.

Not directly. We can transfer funds to your Israeli bank account, and from there you can make the donation to your chosen recipient.

A beneficiary is someone who benefits from the funds you send through IsraTransfer — for example, sending money to a son or daughter makes them the beneficiary. We may ask for supporting documentation to explain their relationship to you.

Yes, via a Zahav transfer. You’ll need the recipient’s Zahav (also called IBAN) number. Zahav incurs a 70 NIS fee and must be requested before 12:30 IST on a working day in Israel (Sunday–Thursday). Once sent, it arrives at the receiver’s bank within an hour and cannot be cancelled.

An International Bank Account Number — one field that contains the country, bank, branch and account number. In Israel this is also called a Zahav number.

You’ll receive a confirmation email. You can also check the status of your transfer in the portal at any time.

If you provided their email address and/or phone number when you created the recipient, they’ll receive an email and/or SMS notification.

Possibly — if the funds haven’t been released yet. Contact us immediately if you need to cancel a transfer.

Yes — outbound transfers from Israel are part of our standard service. There are some documents to complete; please reach out to your account manager before initiating the transfer.

A shovar is a payment used when buying a new-build property — it serves as a guarantee in case the developer goes bankrupt. We need the original shovar voucher, which we take to the bank to be stamped. Once you provide it, request the payment in the portal: open the main menu, click Send, then select Voucher.

Yes — we can pay these on your behalf. We need to receive the tax voucher to make the payment.

Yes, but only for house-contract purchases.

Same-day payment requests must be received by the cut-off below. (Note: full table coming soon — the current source has Sun/Tue/Thu cut-offs only.)

Yes. Search for IsraTransfer on the Apple App Store or Google Play.

Browse the Portal & Mobile App questions on this page, or contact your account manager for tailored guidance.

30 seconds before they refresh. The quote can refresh up to four times, after which you’ll need to request a new rate.

No — once you’ve confirmed a conversion it cannot be cancelled.

Yes. All completed trades on your account — whether placed in the portal or by phone — appear in your conversion history on the main page.

Yes — add as many as you need. Open Recipients in the main menu and use the Add Recipient button.

There’s no single export at the moment. You can view your full trade history under All Activity on the main page, and you can download details of individual trades by clicking through to a specific conversion.

On the portal home page — your available currency balances are shown there.

From the login page, click Forgot your password? and you’ll receive a reset email at the address registered to your account. Or go directly to the password reset page.

Click Forgot your password? on the login page. You’ll receive a reset email at the address registered to your account, or go directly to the password reset page.

In the portal, open More → Settings → Personal details and update your email there. (Draft — exact navigation may differ slightly between desktop and app.)

In the portal, open More → Settings → Personal details — you can update your email and phone number from there. (Draft — exact navigation may differ slightly between desktop and app.)

In the portal, open More → Settings → Personal details and update your phone number there. (Draft — exact navigation may differ slightly between desktop and app.)

No — signing up with social or single-sign-on accounts isn’t supported.

Either through our web portal or our mobile app. Your username is the email address you registered with.

First, check whether you’re receiving the security code (OTP) on your device. Your username is the email address you registered with; if you’ve forgotten your password, request a reset. If that doesn’t resolve it, contact your account manager or our general inquiry line — email [email protected], phone, WhatsApp or live chat.

Notify us immediately if you suspect your account has been accessed without permission. During office hours (Sun–Thu, 09:00–18:00 IST) call 074-701-8887. Outside office hours email [email protected] and we’ll respond as soon as possible.

Download the IsraTransfer app. If you have Face ID or fingerprint recognition enabled on your device, the app will prompt you to allow it. If you haven’t enabled biometrics on your device yet, follow your phone’s setup instructions first.

Yes. IsraTransfer is licensed and regulated by Israel’s Israel Securities Authority (ISA) We report directly to the Anti-Money-Laundering Prohibition Authority and adhere to all AML and KYC requirements. View our licence.

USD $10,000 (or equivalent currency) is the minimum amount we can accept.

No upper limit. However, your supporting documentation must be approved before the bank will clear larger transfers.

Yes — via Power of Attorney (POA). Contact your account manager to set this up; they’ll walk you through the process.

To protect your account against unauthorised access. We follow recognised industry standards — it’s our commitment to the security of your personal information and your funds.

Yes — on our website and inside the portal during office hours.

When you send money directly to an Israeli bank, you typically pay a receiving fee, a conversion fee, and a wider spread on the exchange rate. IsraTransfer charges no receiving or conversion fees and offers a more favourable exchange rate than traditional banks — so more of your money reaches the recipient.

All major global currencies — for example USD, AUD, CAD, CHF, DKK, GBP, HKD, NZD and EUR. Contact your account manager before making a transfer to confirm we can handle yours.

No. We only accept wire transfers.

No.

No interest is accrued on funds held at IsraTransfer.

You can read it on our website — see the Privacy Policy page.

We follow strict cybersecurity procedures to meet our licensing requirements. We are ISO 27001 certified by the Institute of Quality & Control, reflecting our ongoing commitment to data security and customer trust.

IsraTransfer has been in business since 2008 and is licensed by the Israel Securities Authority (ISA). We hold an extended licence, which means we follow strict regulations including cybersecurity laws and minimum-capital requirements. Client funds aren’t insured in the way a US bank account is insured, but we keep client funds in a segregated client account, separate from company funds, to ensure their security.

Visit our complaints page to enter the details of your complaint. We take every complaint seriously and aim to respond promptly.